This CCIS training program is intended for Territory Families Administrative Staff, Mental Health Administrative Staff and Primary Health Care Customer Service Officers utilising CCIS administratively.

Target audience 

This 2-hour training program is explicitly aimed at Territory Families Administrative Staff, Mental Health Administrative Staff and Primary Health Care Customer Service Officers utilising CCIS for the first time.

Learning outcomes

At the end of this course, participants will be able to:

  

Territory Families Admin Understand the CCIS structure and security associated with Users' access Understand the policies and legislation relating to access to Client records  Understand Access History and CCIS Audit capability Search and locate a Client Understand the Alerts functions Create a new Client Maintain Client Demographics Run Reports from CCIS How to create, search &  View a File Assigning a File ID Changing File locations and File Status’ How to merge Files

PHC Customer Service Officers Understand the CCIS structure and security associated with Users' access. Understand the policies and legislation relating to access to Client records. Understand Access History and CCIS Audit capability. Search and locate a Client. Understand the Alerts and Risks functions. Create a new Client. Maintain Client Demographics Run Reports from CCIS How to create search & View a File Assigning a File ID Changing File locations and File Status’ How to merge Files

Mental Health Admin Understand the CCIS structure and security associated with Users' access. Understand the policies and legislation relating to access to Client records. Understand Access History and CCIS Audit capability. Search and locate a Client. Create a new Client Maintain Client Demographics Understand the Alerts functions Create a new Client Maintain Client Demographics

Recommended pre-learning

N/A

Session delivery mode

The training sessions are either delivered face-to-face onsite or virtually via Microsoft Teams. 

Please ensure that the Microsoft Teams application is installed on the asset you will be using.

 

Duration

2 hours.

 

Completion requirements

To be marked as complete, you are required to attend the entire training session. 

 

Technical requirements

Sessions delivered virtually via Microsoft Teams, ensure that the Microsoft Teams application is installed on the asset you will be using. 

You must prepare for training by testing Microsoft Teams and your headset/audio/microphone. 

How to enrol

Please note that enrolling on this course will not secure a spot in an upcoming training session. To book in for a session, enrol here and select an available session under the 'Book Here' tab.

Self-enrol

Use the 'Enrol me' button located at the bottom of this page. If you cannot see the 'Enrol me' button at the bottom of this page, please CLICK HERE and re-check for the 'Enrol me' button at the bottom of this page. Clicking on the 'Enrol me' button will enrol you in the course and take you to the course homepage. Then you will be able to sign-up for a training session.

NTG Staff – login with your NTG LAN details. These are the same details you use to log onto your work computer.

Non-NTG Staff – login with your MyLearning account details or apply for a MyLearning account using the Application form for non-departmental staff.

How to cancel

  • Email DCDDABS-HSS.TrainingRequests@nt.gov.au as soon as possible or
  • Self-cancel on MyLearning by opening the training event and clicking the Cancel button.

Please note that cancelling the Outlook calendar invitation does not cancel the session or notify the trainer. 

To reschedule, sign up for a new session.

 

Course Enquiries

For all course enquiries, please contact the Course Facilitator

p: 1800 000 254 (Ask to speak with an ABS Trainer)
e: DCDDABS-HSS.TrainingRequests@nt.gov.au
or log a request: Training Portal Information Enquiry