This CCIS training program is intended for Territory Families Administrative Staff, Mental Health Administrative Staff and Primary Health Care Customer Service Officers utilising CCIS administratively.

Target Audience 

This 120 training program is explicitly aimed at Territory Families Administrative Staff, Mental Health Administrative Staff and Primary Health Care Customer Service Officers utilising CCIS for the first time.

Learning Outcomes

At the end of this course, participants will be able to:

  

Territory Families Admin Understand the CCIS structure and security associated with Users' access Understand the policies and legislation relating to access to Client records  Understand Access History and CCIS Audit capability Search and locate a Client Understand the Alerts functions Create a new Client Maintain Client Demographics Run Reports from CCIS How to create, search &  View a File Assigning a File ID Changing File locations and File Status’ How to merge Files

PHC Customer Service Officers Understand the CCIS structure and security associated with Users' access. Understand the policies and legislation relating to access to Client records. Understand Access History and CCIS Audit capability. Search and locate a Client. Understand the Alerts and Risks functions. Create a new Client. Maintain Client Demographics Run Reports from CCIS How to create search & View a File Assigning a File ID Changing File locations and File Status’ How to merge Files

Mental Health Admin Understand the CCIS structure and security associated with Users' access. Understand the policies and legislation relating to access to Client records. Understand Access History and CCIS Audit capability. Search and locate a Client. Create a new Client Maintain Client Demographics Understand the Alerts functions Create a new Client Maintain Client Demographics

Recommended Pre-Learning

N/A

Session Delivery Mode

Training sessions are delivered:

• Face-to-face onsite, or
• Virtually via Microsoft Teams
  • Please ensure the Microsoft Teams application is installed on the device you will be using.

Duration

120 minutes.

Completion Requirements

To be marked as completed, participants must:

• Attend the entire training session
• Participate in all required activities

Technical Requirements

For virtual sessions via Microsoft Teams:

• Ensure Microsoft Teams is installed and functioning
• Test your headset, microphone, and audio prior to the session

How to Enrol

Please note that enrolling in this course does not secure a spot in a training session.
To book a session, contact:

• Phone: 1800 000 254 (ask for the ABS-HSS Training Team)
• Email: DCDDABS-HSS.TrainingRequests@nt.gov.au

Self-Enrol

• Click the 'Enrol me' button located at the bottom of this page.
• If you cannot see the button, please CLICK HERE and re-check for the 'Enrol me' button.
• Clicking the button will enrol you in the course and take you to the course homepage, please contact us to sign up to a training session.

Login Instructions:

• NTG Staff – Login using your NTG LAN credentials
• Non-NTG Staff – Login using your MyLearning account credentials or apply for an account using the Application Form for Non-Departmental Staff 

How to Cancel

• Phone: 1800 000 254 (ask for the ABS-HSS Training Team)
• Email: DCDDABS-HSS.TrainingRequests@nt.gov.au
• Online: Log a request via the Training Portal – Information Enquiry

Course Delivered By

This course is delivered by the Department of Corporate and Digital Development (DCDD), Agency Business Systems – Human and Shared Services (ABS-HSS) Training Team.

Course Enquiries

For any queries related to this course, please contact us using one of the following options:

• Phone: 1800 000 254 (ask for the ABS-HSS Training Team)
• Email: DCDDABS-HSS.TrainingRequests@nt.gov.au
• Online: Log a request via the Training Portal – Information Enquiry