This training course is intended for Outpatient Clinicians' workflow requirements.

Target audience 

This course is recommended for: Outpatient clinicians

Learning outcomes

By the end of this course, participants will be able to:

• Referral entry and processing
  • Learners will be able to accurately process outpatient referrals, whether received electronically or manually, and manage referral priorities within the system.
• Waitlist bookings and management
  • Learners will be able to navigate referral enquiries, manage the waiting list, book appointments, generate appointment letters, and transfer patients as required, ensuring up-to-date and accurate information.
• Day of appointment processes
  • Learners will efficiently manage daily clinic operations, including navigating the worklist, recording patient arrivals and outcomes, assigning clinicians, using MDT functions, handling DNAs, closing clinic activities, and utilising reports and planning tools.
• Appointment bookings and transfers
  • Learners will be able to schedule, overbook, transfer, and cancel appointments, manage follow-ups and recurring bookings, and create patient and referral records as needed

Recommended pre-learning

It is recommended that participants complete the following course(s) prior to enrolling:

• Acacia 1.0 Fundamentals v3
• Acacia 1.0 Patient Master Index Training (PMI) v2

Duration

60 minutes.

Completion requirements

To be marked as completed, participants must:

• complete all three modules
• complete the knowledge check.

Technical requirements

• For the best experience, we recommend viewing the modules on a large monitor or screen.If you are using an NTG asset and require technical assistance, please contact the NTG Service Centre on 1800 000 254.
• While modules can be viewed on a laptop, some content may be difficult to read.
• Viewing on a tablet or mobile device is not recommended due to potential legibility issues.

How to enrol

This course can be completed online.