Partnering with Consumers: Foundations - positive patient experiences and consumer partnerships lead to better health outcomes

Target

A course for all staff

Overview

Partnering with Consumers: Foundations is designed to provide information that will assist all staff to improve the patient experience.  Positive patient experiences and consumer partnerships lead to better health outcomes.

• Patient Experience and Consumer Engagement Framework
• Person Centred Care
• Getting to know your patient and community
• Communicating with people
• Cultural Safety
• Consumer Feedback

Additional modules for clinical staff

• Communicating with interpreters
• Informed Consent

Learning Outcomes

Patient Experience & Consumer Experience - A Framework for Action

OUTCOME: Following completion of this module you will have a better understanding of the Patient Experience & Consumer Experience Framework (PEACE)

Getting to know your patient and community

OUTCOME: Following completion of this module you will have a better understanding of cultural diversity in the Northern Territory and the health effect to the population

Person Centred Care

OUTCOME:  Following completion of this module you will be able to understand and evaluate person-centred care and how you can make a difference

Communicating with people 

OUTCOME:  Following completion of this module you will have a better understanding of effective communication and the needs of the population of Northern Territory

Introduction to Cultural Safety

OUTCOME:  Following completion of this module you will be able to identify the need for interpreters and have knowledge of how to access the service

 Informed Consent

OUTCOME:  Following completion of this module you will be able to ensure informed consent is provided to all patients 

Pre-Requisite

These modules are supported by the Ask the Specialist podcasts.  Please listen to the podcast prior to completing the relevant module.

Here is a breakdown of the length of the modules and podcasts.

Partnering with Consumers Module	Time (mins)	Ask the Specialist Podcast	Time (mins)
Patient Experience and Consumer Engagement	4	Nil
Getting to know your patient and community	10	Getting to know your patient	16
Person Centred Care	16	Patient Centred Care	17
Communicating with people	8	Communicating with your patient	16
Cultural Safety	8	Recognising and addressing racism	17
Consumer Feedback	5	Perspectives on health and well-being	17
Communicating with interpreters	14	Communicating with interpreters and your patient	17
Informed Consent	8	Informed Consent	16

You can listen to the podcasts on your computer or smart device.

Completion

All Staff

To successfully complete this course, you will need to complete the following 6 eLearning modules.

• Patient Experience and Consumer Engagement Framework
• Getting to know your patient and community
• Person Centred Care
• Communicating with people
• Introduction to Cultural Safety
• Consumer Feedback

Additional requirement for all Clinical Staff

All Clinical Staff will also complete the Partnering with consumers: Clinical course

• Communicating with interpreters
• Informed Consent

The system will automatically mark you as complete when the following requirements are met

1. Pre-learning question is successfully answered for each module (please note there is no pre-learning question for the PEACE module)

2. you watch each video, within the module, to the end

• Click the Complete Video button followed by the Exit Activity link to ensure the activity is marked as "Complete" 

3. and the questions are answered correctly

Please Note: You will be marked incomplete if you skip through the module.

How to enrol

Self-enrol

Use the 'Enrol me' button located at the bottom of this page. If you cannot see the 'Enrol me' button at the bottom of this page, please CLICK HERE and re-check for the 'Enrol me' button at the bottom of this page. Clicking on the 'Enrol me' button will enrol you in the course and take you to the course homepage. 

NTG Staff – login with your NTG LAN details. These are the same details you use to log onto your work computer.

Contacts

For information regarding the course, contact:

Clinical Learning Education and Research Services (CLEaRS)
Department of Health

Building 4, Yellow Wing, Level 1 (above Library)

p: 892 27660
e: CLEaRS.DOH@nt.gov.au